Terms of use
Introduction
The website www.barista-shop.gr is an online store selling products and services via the Internet (hereinafter referred to as the COMPANY or online store or website) created and operated by the company under the name AVGITIDIS PANTZARIDIS GEORGIADIS O.E. based in Drama and is legally represented, with A.F.M. EL802402662, D.O.Y. Drama, e-mail address info@barista-shop.gr, telephone service line of the e-shop: 2521091308
The following terms and conditions will apply to the use of the online store with the Barista-Shop trademark located at www.barista-shop.gr. Every user who enters and transacts or uses the services of the online store (hereinafter referred to as "visitor" or "user" or "customer" depending on whether he is limited to visiting the store only or orders and purchases products and services) is considered that he/she consents and unconditionally accepts the following conditions set forth herein, without any exception. If a user does not agree with these terms, then he must refrain from visiting, using the website as well as from any transaction or use of the services of the online store.
General terms
The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary. It undertakes the obligation to inform consumers of any change through the pages of this online store. Contracts through the online store are written in the Greek language.
Information & Products Provided
The COMPANY is committed to the accuracy, truth and completeness of the information listed in the online store, regarding the identity of the COMPANY as well as the transactions provided through the online store. The COMPANY, in the context of good faith, is not responsible and is not bound by electronic data entries that were made by mistake or by mistake according to common experience and is entitled to correct them whenever it becomes aware of their existence.
Limitation of Liability
The COMPANY in the context of its transactions from the online store is not responsible and has no obligation to compensate for any possible damage or loss resulting from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs the interested customer based on the data kept about the availability or non-availability and undertakes, in the event of a change in these data, to promptly inform the customers of the non-availability in that case as well has no further liability. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website "as is". In no case is the COMPANY liable civilly or criminally for any damage (positive, special or cumulative, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may suffered by a visitor of the online store or a third party due to a cause related to the operation or non-operation or the use of the website or to the inability to provide services or products or information available from him or to any unauthorized interventions by third parties in products , services or information available through it.
Intellectual property rights
All the content of the online store, including distinctive titles, marks, images, graphics, photos, designs, texts, etc. are the intellectual property of the COMPANY and are protected according to the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license to use for its own exclusive needs and for the operation of the online store. Any copying, transfer or creation of a derivative work based on this content or misleading the public about the actual provider of the online store is prohibited. Reproducing, republishing, uploading, announcing, disseminating, transmitting or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinguishing features listed and describing the online store with the trademark www.barista-shop.eu or the products and services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by applicable trademark laws. Their use in the online store does not under any circumstances grant a license or right to use them by third parties.
User responsibility
The user/customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and commercial ethics. He is obliged not to use the online store with the trademark www.barista-shop.gr for: 1). send, post, e-mail or otherwise transmit any content that is unlawful for any reason, causes unlawful offense and harm to the COMPANY or any third party or invades the confidentiality or privacy of any person's information 2). send, publish, send by e-mail or transmit in other ways any content that offends users' morals, social values. 3). post, post, e-mail or otherwise transmit any content that users do not have a right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of work relationships or covered in confidentiality agreements), 4). sending, posting, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party of any kind, 5). send, post, e-mail or otherwise transmit any material that contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy equipment the operation of any software or computer hardware, 6). intentional or unintentional violation of applicable laws or regulations, 7). harassing third parties in any way, 8). collect or store personal data about other users;
Limited license
www.barista-shop.gr, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right to access, use and present this website and its contents elements of it. This license does not constitute a transfer of title to the website and its components and is subject to the following restrictions: 1). You must retain on all copies of the website and its content all copyright and other proprietary notices and 2). You may not modify the website and its content in any way or reproduce or publicly display, or distribute or otherwise use the website and its content for any public or commercial purpose, except as permitted herein.
Links to the website www.barista-shop.gr
The links included in the online store lead to pages of the store or in some cases lead the user to go from it (online store) to websites of third party providers, businesses, etc. These linked websites are not under the control of the COMPANY and the COMPANY bears no responsibility for the contents of any such website or any link contained in a linked website, or any changes or updates to such websites. COMPANY is not responsible for internet broadcasts or any form of transmission received from any linked website. The COMPANY provides these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor/customer and the fact that they are included in the online store does not indicate that the COMPANY approves or accepts the content their.
Privacy
THE COMPANY created this website with the sole purpose of serving their customers. The website www.barista-shop.gr is simple and friendly to use while it is designed to meet the specific needs of each user. In order to best serve you, it is important that you, our customer, understand that you must provide us with certain information related to the processing of your order that is kept by us.
This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the website www.barista-shop.gr, the use of this data by us and the terms and conditions of use of this website . This Privacy Statement refers exclusively to your personal data, which you provide to us during your orders or your communication. This website is adapted and governed by the principles of Law 2472/97 as amended by Law 3471/2006 on the Protection of Personal Data.
Generally
The information voluntarily provided by the users of the mentioned website is used by www.barista-shop.gr, in order for its users to have direct and meaningful communication with the store, to be provided with answers to specific questions they ask and finally to served and their orders executed. The information collected through the website is intended to measure the number of visitors, to determine customer requirements for more products and to facilitate transactions with the company. www.barista-shop.gr does not distribute to any other organization or partner that is not connected to www.barista-shop.gr the electronic addresses, or any other information concerning its users and customers.
Information gathering
www.barista-shop.gr designed its website so that its users can visit it without having to reveal their identity unless they wish to. Visitors to our website are asked to provide us with their personal data only if they want to order products, register on our website or send an email to www.barista-shop.gr
Use of Information. COMPANY collects four types of information about users: 1). information that the user gives us when registering as a customer. 2). Data that the user gives us in order to execute his order from www.barista-shop.gr .3). Information that the user gives us in contest entries held from time to time. 4). Data that the user gives us for telephone and internet service activations. 5) Data that the user gives us when logging in through another platform (iOS, Android, Facebook, Google, etc. applications). When filling out any order form on our website, you will be asked for your name, address, postal code of your area, your email address, your telephone number, credit card details (only if you choose to pay by card), the method payment of the order. In addition, you may be asked for more specific information, such as shipping and delivery details of an order, billing information or details about an offer you have requested. www.barista-shop.gr uses the information you give us during the electronic submission of the form, in order to contact you regarding a) the delivery of the order to your place, b) to confirm and identify the customer in every necessary case, c) for new or alternative products offered by www.barista-shop.gr. d) special offers of www.barista-shop.eu, receipt of gifts after a competition draw. You have the possibility to choose whether or not you want to receive such communications from www.barista-shop.gr by sending your request via e-mail to info@barista-shop.gr.
Access to Information. Each order processing requires the collection of personal information, to deliver or reserve an order. Also, the use of a credit card, for the charge of which identification documents of the legal owner are required the first and only time, is guaranteed in every case. Any supporting document and document that certifies and declares the customer's identity remains strictly confidential and is checked only by the competent responsible department of the COMPANY. The provision of your personal data on your part means that you consent to this data being used by the COMPANY's employees for the reasons mentioned above. www.barista-shop.gr requires its employees and the maintainers of its website to provide its users-customers with the level of security mentioned in this Privacy Statement. Under no other circumstances may the COMPANY share your personal information with others without your consent, unless required by law. Please note that under certain conditions permitted or required by law or court order, the collection, use and disclosure of your personal data collected online without your consent (for example in case of court decision).
Cookies
www.barista-shop.gr has the possibility to use cookies as part of the facilitation and operation of the services through its website. Cookies are small files (text files), which are sent and stored on the user's computer, allowing websites such as www.barista-shop.gr to operate smoothly and without technical anomalies, to collect multiple user options, to recognize frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause damage to users' computers or to the files stored on them. We use cookies to provide you with information and to process your orders, while they are automatically deleted each time you leave the site. You must keep in mind that cookies are absolutely necessary in order for the www.barista-shop.gr website to function properly and seamlessly.
Correcting, Amending or Deleting Information
www.barista-shop.gr allows its users to correct, change, complete or delete data and information submitted to www.barista-shop.gr. If you choose to delete a piece of information, www.barista-shop.gr will act to delete that piece of information from its files immediately. For the protection and safety of the user, www.barista-shop.gr will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems regarding the operation of the website or to ask any question, contact www.barista-shop.gr via e-mail at info@ barista-shop.gr. Changing or correcting your personal data can also be done through the registration page of www.barista-shop.gr. Please note that we will do our best to protect your personal data, but protecting your password on our website is also up to you.
Secure Transactions
www.barista-shop.gr is committed to ensuring the security and integrity of the data it collects about the users of its website. www.barista-shop.gr has adopted procedures, which protect the personal data that users submit to its website or provide to it by any other means (e.g. by telephone or e-mail). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used correctly. Your connection to it is secure because it uses 128Bit SSL (Secure Socket Layer) technology. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security control between the data and the Server is based on the unique key code, ensuring the integrity of the communication. The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support the SSL protocol and it is recommended to use them to connect to the www.barista-shop.gr website.
Electronic Dispute Resolution Platform
In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (Alternative Dispute Resolution) process is now provided throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase he made from our Website, he can initiate the ADR process through the single platform for electronic dispute resolution (ADR platform ) available at
https://webgate.ec.europa.gr/odr/main/index.cfm?event=main.home.chooseLanguage
Periodic Changes
As www.barista-shop.gr expands, updates and improves its website, and related products and services, it will also update this policy. We recommend that you read this procedure at regular intervals, in order to be informed of any changes in the content of this personal data protection policy. This policy will be amended from time to time without prior notice to users.
Acceptance of the Privacy Protection Procedures applied by www.barista-shop.gr
If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website that have been announced through it.
Returns Policy
The COMPANY by supporting E-Commerce gives you the possibility, through the completeness of the descriptions posted on its pages, to enjoy the privilege of direct contact with the products it has from your computer screen quickly and easily.
Wanting to highlight the benefits of using the internet in our daily purchases, below we list the terms and conditions for returning defective or non-defective products.
Product returns due to delivery error
In all cases in which other than what was sold, by type or quantity, or missing a quality previously agreed upon in writing with the COMPANY, the customer returns the products to be checked and the error determined. In this case, the costs of returning the products to the company as well as the costs of reshipping to the customer are borne by the COMPANY as long as the method of return proposed by the company is followed.
Returns of defective products
In the event that the item is found to have a manufacturing defect, as long as this is confirmed by the authorized repairer who provides the guarantee of good operation or in the event that the COMPANY itself directly provides the guarantee of good operation, the following shall apply:
The warranty is provided for a limited period of time which is indicated in the detailed product characteristics. After the end of this period or repair, the replacement of the products is possible for an additional fee following a new agreement with the customer.
The return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. DAT, Retail Receipt, etc.) and its complete packaging. If it is a defect found later after delivery and the packaging is not there, or also if the product packaging was received by the distributors when the item was delivered, product packaging is not required.
The return of the products will be carried out either by personnel and means of transport of the COMPANY or via courier. In the case of returns via courier, the customer bears the shipping costs to the COMPANY and the COMPANY bears the shipping costs of the replaced or repaired product.
After the return of the products, the defect reported by the customer is checked and then he is contacted to inform him about the results of the check.
As soon as the defect is established, the product is repaired or replaced, otherwise the transaction is canceled in the event that the product cannot be repaired in a reasonable time and another product of similar or better characteristics or equivalent value cannot be found by the COMPANY for the replacement . In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the customer's initial payment to the COMPANY.
In particular, in the event of a charge via credit card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without any further responsibility of the COMPANY . Following this information, the COMPANY does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the "pick up from the store" option, it will be done by returning his money to him from any store in the COMPANY's network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY's accounts to the customer.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of his claim against the customer.
Returns of products deemed defective on delivery (DOA)
The return of products, which are considered defective on delivery (DOA) will be accepted within seven 14 calendar days of their delivery to the customer. At the same time, the product must be undamaged and have all the original documents that accompanied the product (e.g. VAT number, Retail Address, etc.) and its complete packaging. In these cases the following applies:
The product is received and checked to determine the defect reported by the CUSTOMER.
Provided that these have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of non-availability with another new product of the same quality and price, otherwise in the event that the customer does not wish for a replacement, a replacement will be made refund of the original purchase to the customer. The refund is made in the same way as the customer's initial payment to the COMPANY.
In particular, in the event of a charge via credit card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without any further responsibility of the COMPANY . Following this information, the COMPANY bears no responsibility for the time and method of execution of the offsetting, which is regulated by the current contract. In the case of cash payment, if the customer had chosen the "pick up from the store" option, it will be done by returning his money to him from any store in the COMPANY's network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY's accounts to the customer.
The shipping costs both for returning the products to the COMPANY and for resending the replaced product to the CUSTOMER shall be borne by the COMPANY.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of his claim against the customer.
Return of non-defective products - Customer's right of withdrawal without reason
The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and in fact when there are many products in the same order from the delivery of the latter while when there is an obligation to deliver products at regular intervals from the delivery of the first. Withdrawal is subject to the following conditions:
This withdrawal is without justification and without any charge, and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its accessories, the forms that accompany it and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount incurred by the company for sending the item to him and the shipping costs for the return of the item.
The declaration of withdrawal is made in writing or electronically and the COMPANY is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
Following the declaration of withdrawal, the COMPANY is obliged to return the price received within 14 days of receipt of the products.
Delivery shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
The refund to the customer will be made by the same means by which the initial collection was made. Specifically, in the case of debiting via credit card as follows: in the event that the price has been paid to the COMPANY by the Bank before the withdrawal and return of the item, the COMPANY will be obliged to inform the Bank of the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract established with the customer. The company, following this information, bears no responsibility for the time and method of execution of the offsetting, which is regulated by the current contract. In the case of cash payment, if the customer had chosen the "pick up from the store" option, the money will be refunded to him from the store where he picked up the product. In case of payment by bank transfer, the refund will also be made by bank transfer to the same account of the customer.
The customer is responsible for indemnifying the company if he made use other than that which is necessary to establish the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any question regarding the nature and operation of the products by providing additional information material by electronic or other means. In case of opening the packaging and using the products, their value is automatically reduced as the product is classified as used and the customer must compensate the company for the reduction in the value of the product. The reduction in value from opening the packaging and subsequently from the product being classified as used is examined on a case-by-case basis and determined by the company and is usually in the order of 20%-30%. THE COMPANY is entitled to agree with the customer its compensation even and with mutual netting.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of his claim against the customer.
Exceptions to withdrawal
It is not possible to withdraw from contracts in which the consumer has specifically requested a visit from the supplier in order to carry out urgent repairs or to carry out maintenance work. If, in the case of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods beyond the spare parts that were compulsorily used during the performance of maintenance work or during repairs, the right of withdrawal applies to said additional services or goods.
sale of sealed audio recordings or sealed video recordings or sealed computer software, unsealed after delivery.
Safe products - Warranty terms
The products made available by the COMPANY are durable products that carry all the necessary certification of safe operation. The products are accompanied by written instructions for use (except for easy-to-use products) and a written guarantee of good operation of a reasonable duration, in the Greek language. The warranty form always includes the name and address of the guarantor, the product to which the warranty refers, its exact content, its duration, the local extent of its validity, as well as the rights provided by the applicable law. The warranty of the device has a duration according to the manufacturer from the date of its purchase and allows the repair of the problem free of charge, as long as the following conditions are met:
Have the warranty of the agency and proof of purchase of the device.
The fixed data of the device must not have been altered (Serial number – Serial Nnumber.)
Do not exclude damage based on the manufacturer's warranty form.
For more information we are always at your disposal either by phone or by e-mail at info@barista-shop.gr
