Returns of defective products
In the event that the item is found to have a manufacturing defect, as long as this is confirmed by the authorized repairer who provides the guarantee of good operation or in the event that the COMPANY itself directly provides the guarantee of good operation, the following shall apply:
The warranty is provided for a limited period of time which is indicated in the detailed product characteristics. After the end of this period or repair, the replacement of the products is possible for an additional fee following a new agreement with the customer.
The return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. DAT, Retail Receipt, etc.) and its complete packaging. If it is a defect found later after delivery and the packaging is not there, or also if the product packaging was received by the distributors when the item was delivered, product packaging is not required.
The return of the products will be carried out either by personnel and means of transport of the COMPANY or via courier. In the case of returns via courier, the customer bears the shipping costs to the COMPANY and the COMPANY bears the shipping costs of the replaced or repaired product.
After the return of the products, the defect reported by the customer is checked and then he is contacted to inform him about the results of the check.
As soon as the defect is established, the product is repaired or replaced, otherwise the transaction is canceled in the event that the product cannot be repaired in a reasonable time and another product of similar or better characteristics or equivalent value cannot be found by the COMPANY for the replacement . In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the customer's initial payment to the COMPANY.
In particular, in the event of a charge via credit card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without any further responsibility of the COMPANY . Following this information, the COMPANY does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the "pick up from the store" option, it will be done by returning his money to him from any store in the COMPANY's network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY's accounts to the customer.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of his claim against the customer.
Returns of products deemed defective on delivery (DOA)
The return of products, which are considered defective on delivery (DOA) will be accepted within seven 14 calendar days of their delivery to the customer. At the same time, the product must be undamaged and have all the original documents that accompanied the product (e.g. VAT number, Retail Address, etc.) and its complete packaging. In these cases the following applies:
The product is received and checked to determine the defect reported by the CUSTOMER.
Provided that these have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of non-availability with another new product of the same quality and price, otherwise in the event that the customer does not wish for a replacement, a replacement will be made refund of the original purchase to the customer. The refund is made in the same way as the customer's initial payment to the COMPANY.
In particular, in the event of a charge via credit card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without any further responsibility of the COMPANY . Following this information, the COMPANY bears no responsibility for the time and method of execution of the offsetting, which is regulated by the current contract. In the case of cash payment, if the customer had chosen the "pick up from the store" option, it will be done by returning his money to him from any store in the COMPANY's network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY's accounts to the customer.
The shipping costs both for returning the products to the COMPANY and for resending the replaced product to the CUSTOMER shall be borne by the COMPANY.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of his claim against the customer.
Return of non-defective products - Customer's right of withdrawal without reason
The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and in fact when there are many products in the same order from the delivery of the latter while when there is an obligation to deliver products at regular intervals from the delivery of the first. Withdrawal is subject to the following conditions:
This withdrawal is without justification and without any charge, and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its accessories, the forms that accompany it and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount incurred by the company for sending the item to him and the shipping costs for the return of the item.
The declaration of withdrawal is made in writing or electronically and the COMPANY is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
Following the declaration of withdrawal, the COMPANY is obliged to return the price received within 14 days of receipt of the products.
Delivery shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
The refund to the customer will be made by the same means by which the initial collection was made. Specifically, in the case of debiting via credit card as follows: in the event that the price has been paid to the COMPANY by the Bank before the withdrawal and return of the item, the COMPANY will be obliged to inform the Bank of the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract established with the customer. The company, following this information, bears no responsibility for the time and method of execution of the offsetting, which is regulated by the current contract. In the case of cash payment, if the customer had chosen the "pick up from the store" option, the money will be refunded to him from the store where he picked up the product. In case of payment by bank transfer, the refund will also be made by bank transfer to the same account of the customer.
The customer is responsible for indemnifying the company if he made use other than that which is necessary to establish the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any question regarding the nature and operation of the products by providing additional information material by electronic or other means. In case of opening the packaging and using the products, their value is automatically reduced as the product is classified as used and the customer must compensate the company for the reduction in the value of the product. The reduction in value from opening the packaging and subsequently from the product being classified as used is examined on a case-by-case basis and determined by the company and is usually in the order of 20%-30%. THE COMPANY is entitled to agree with the customer its compensation even and with mutual netting.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of his claim against the customer.
Exceptions to withdrawal
It is not possible to withdraw from contracts in which the consumer has specifically requested a visit from the supplier in order to carry out urgent repairs or to carry out maintenance work. If, in the case of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods beyond the spare parts that were compulsorily used during the performance of maintenance work or during repairs, the right of withdrawal applies to said additional services or goods.
sale of sealed audio recordings or sealed video recordings or sealed computer software, unsealed after delivery.
